SMS Privacy Policy

1. Introduction

This SMS Privacy Policy (“Policy”) explains how Calhono Freight Forwarders (“we”, “us”, or “our”) collects, uses, stores, and shares personal information when you interact with us via text messages (SMS). By opting in to receive SMS communications, you agree to the terms of this Policy.

2. Information We Collect

Mobile Phone Number: The full international number you provide (e.g., +1 555‑123‑4567).
Message Content – Outbound: Shipment updates, delivery confirmations, OTP codes, alerts, and other service‑related messages we send.
Message Content – Inbound: Your replies (e.g., “YES”, “STOP”, “HELP”, or any question you text back).
Device & Network Metadata: Carrier name, timestamps, IP address of the web form submission, and device type (when available).
Account‑Related Data (if linked): Name, email address, order/shipment numbers, billing and shipping addresses.

3. Legal Basis for Processing

We rely on the following lawful bases:

Consent: You provide explicit consent by completing a double‑opt‑in (replying “YES” to our verification message).
Legitimate Interest: For fraud prevention, security, and service improvement.

4. How We Use Your Data

Send real‑time logistics updates (status changes, delivery confirmations, exception alerts).
Deliver one‑time passcodes (OTP) for authentication.
Enable two‑way communication for customer service inquiries.
Maintain records of consent and opt‑out to comply with TCPA/CTIA 10‑DLC requirements.
Analyze anonymized data for service performance improvements (no personal identifiers).

5. Message Frequency & Timing

You can expect up to [6] messages per shipment (usually 3) and only during the hours of [local business hours, Mon-Fri 7:00am‑5:00pm PT]. Emergency alerts may be sent outside these windows.

6. Data Retention

Phone number & consent record	While you have an active shipment or account, plus 90 days after the last transaction.
Message logs (inbound/outbound)	180 days for audit/compliance; then securely deleted or anonymized.
Metadata (IP, carrier, timestamps)	30 days for troubleshooting and fraud detection.

8. Security Measures

Encryption in transit (TLS).
Role‑based access controls for employees.
Comprehensive logging & monitoring of all SMS activity.

9. Your Rights

You may exercise the following rights at any time:

Access & Copy: Request a copy of your personal data.
Correction: Ask us to correct inaccurate information.
Deletion / Right to be Forgotten: Request removal of your phone number and related data (except where retention is required by law).
Restriction & Objection: Limit or object to processing based on legitimate interest.
Data Portability: Receive a machine‑readable copy of your data.
Withdraw Consent / Opt‑Out: Text “STOP”, “UNSUBSCRIBE”, or any supported opt‑out keyword. You will receive confirmation and no further SMSes (except mandatory legal alerts).

To exercise these rights, email us at sms@calhono.com or reply “STOP” to any of our messages.

10. Contact Information

If you have questions about this Policy, please contact:

Calhono Freight Forwarders Email: sms@calhono.com Phone: +1(800)500-0225

11. Terms & Conditions

Please refer to our Terms & Conditions.

12. Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date at the top of the page reflects the most recent revision. Continued use of our SMS service after changes indicates your acceptance of the revised terms.